Glenn is a highly-accomplished IT and business leader, known for driving bold strategies that lead to operational, corporate, and system improvement. His career spans over 25 years across diverse global multi-channel industries, including retail, manufacturing, professional services, healthcare, pharmaceutical, chemical, food, and government. Glenn’s pedigree of companies/organizations that includes the Estée Lauder Companies, Ann, Inc., Coach, Inc., NYU Langone Medical Center, Accenture, M&M/Mars and NASA.

Glenn has also taken on additional roles which includes coaching and mentoring tech-based startups in the fashion industry as part of the New York Fashion Technology Lab (NYFTL).

Glenn recently led a large-scale IT transformation program which established a new global technology center in Bucharest, Romania and will add another center in Kuala Lumpur, Malaysia. This initiative will more than double the size of the company’s IT organization and expand IT’s technology offerings/skills in local markets. Glenn is a proud graduate of Lehigh University, where he holds a Bachelor of Science degree in International Finance. He is also a recent recipient of an Estée Lauder Companies ELITE Award given to the top IT leaders in the organization.

Rajeev Gupta is the Country Head for TCS Mexico and Nearshore Head for TCS Latin America. TCS’ Nearshore Operations are the largest across any other IT company in Latin America.

Rajeev has 23 years of experience in TCS and has been associated with TCS’ top global clients in Mexico, Uruguay, Colombia, Chile, Argentina, Spain and USA in different areas such as IT, Business management and development, Process management and Client relation management. He is well respected by Universities, Government bodies, and Industry forums across the region. Gupta has been distinguished as 2017 Nearshore Executive of the Year by Nearshore Americas. He appears in the 2021 list of CIO 100 Mexico, and the 2013 list of Top 25 IT Executives in Latin America, published by Nearshore Americas (Power 50).

He has attended the Executive Leadership Program from Ross School of Business University of Michigan (USA). Rajeev is an Electronics and Communications Engineer from the National Institute of Technology (India) and is a Certified Six Sigma Black Belt and a Certified Gold Standard Assessor for Tata Business Excellence Model (TBEM).

Charles Fry is a technology entrepreneur and investor who has launched and grown successful companies in e-commerce, logistics, and IT services. He is the founder and CEO of CODE Éxitos, a public benefit company providing near-shore software developers to USA-based software companies.

He focuses on the human element of management and leadership to create opportunity and ‘build something great from nothing.' Charles' experience enables him to guide clients toward creating digital products that are attractive to investors and customers. He is dedicated to making the world a better place through business. Although he currently lives in Austin, Texas, he is often found in the company’s innovation centers in Ann Arbor, Michigan, and San Pedro Sula, Honduras.

Yoni Epstein is the Founding Chairman and CEO of itel, the Caribbean’s largest homegrown CX provider. Ranked among the 50 most influential executives within Latin America & the Caribbean, Yoni has transformed itel from a small startup of 7 employees, into an international leader operating in 9 countries, with over 6,000 team members.

Yoni has been a true visionary for the LACA region over the last 10 years. His company has significantly changed the landscape for smaller BPOs stepping into the game. He has also shown that smaller GEOs can compete in the region as well.

Maritza Diaz is a talented and seasoned technology executive with over 25 years of experience in IT and Software Engineering. She brings a wealth of expertise with particular strengths in engineering excellence, digital transformation, agile/scrum adoption, software engineering best practices, and building high-performing teams.

With an abundance of experience in Global Markets such as North America, India, China, and Latin America, including Mexico, Maritza Diaz now serves as the Chief Executive Officer of ITJ. This company offers consultancy and management services to create software centers of excellence in Mexico.

Over the past eight years, Maritza has established herself as a thought leader in cross-border collaboration in the software industry between San Diego and Baja California.
She is a member of the Board of Directors of the Federal Reserve Bank of San Francisco, where she represents San Diego. A member of the Forbes Technology Council and recently recognized as a Woman of Influence in Technology and CEO of the Year Rising Star by the San Diego Business Journal.

Additionally, she was named Ernest and Young Entrepreneur Of The Year® 2021 Pacific Southwest – San Diego Award finalist. Lastly, Maritza was acknowledged in the SD 500 Most Influential People in San Diego list.

Neil is currently Global Operations Director for Food Technology Solutions company Foodhub.com.

Based out of the UK, Neil is responsible for the entire global operations team who are 1500 strong with locations across UK, India, Australia, Malaysia, South Africa, and shortly launching in the USA, Canada, and the Caribbean transacting predominantly in English and Mandarin. As his USA team and business grows he will be growing the Spanish speaking team in the nearshore. Also working closely and supporting Foodhub.com founder and CEO Ardian Mula on major overseas acquisitions.

Prior to FoodHub, Neil worked in senior leadership roles for brands such as Apple, Office Depot/Viking, Sandals and Beaches Resorts leading customer and sales operations. With deep domain experience as a client outsourcing for over 20 years, he has outsourced campaigns globally.

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO).

Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning.

Each year, Peter publishes the Front Office Omnibus Survey, known globally as the most comprehensive sounding of enterprise customer experience buyers in North America, Europe, and Australia.

As a much sough-after speaker, Peter has headlined multiple events and appeared frequently in the media around the world, sharing his unique insights into BPO and CX.
Peter was included in Fonolo’s most recent Top 16 Analysts Covering Customer Experience and placed first on CallCentreHelper.com’s Best Respected Contact Center Professional rankings. He also appeared in each iteration of the Nearshore Americas Power 50 influencers listing.

Peter has a degree in Political Studies from the University of Saskatchewan and an MBA from Dalhousie University. He currently lives in Montreal, Canada, although his clients come from every corner of the globe.

An international technology expert and global educator, Gustavo Parés leads NDS Cognitive Labs, designing and implementing Digital Transformation, Conversational AI, and Technical Talent solutions. Co-located in the U.S. and Mexico, the company serves clients in North and South America, Europe, and India.

Parés is author of “In the Race For Tech Talent, the US Should Look to Mexico” (TechCrunch) and the Amazon book “Transform Your Business with AI Chatbots” which focuses on the AI Chatbot revolution. He is a frequent speaker at technology conferences and regularly contributes to Forbes, e-Banking News, The Standard CIO, InformationWeek, TechCrunch, and MIT.

In 2021, NDS Cognitive Labs was recognized as one of the Top San Francisco Startups. Along with co-author and partner Ricardo Parés, he was also named Entrepreneur of the Year by San Francisco's Nexus Illuminate Awards, recognizing him among America's most outstanding technology and service industry entrepreneurs.

With a Master’s Degree in Business Administration, a Bachelor’s Degree in Administrative Computing Systems, and certificates from MIT, Harvard, and Stanford, Parés is also a university professor with a lifelong passion for transforming digital technologies into business solutions.

Nessy is a customer advocate who has built and led customer care operations across the globe, delivering multi-channel and multi-language support. By combining her passion for customer experience, technology, and inclusiveness, she’s been able to increase the adoption and awareness of products and services for brands like Spotify, Sky, HP, Logitech, and, now, Blueground. Nessy thrives on creating meaningful and effortless customer experiences and using the voice of the customer to drive change across organizations.

Born and raised in Bulgaria, she joined an outsourcing company when she was 18 - when offshore and nearshore outsourcing had just started finding their way to the small Eastern Europe economy. Since then, she’s supported multiple companies, helped attract $25+ million to Bulgaria, and is now trying to increase awareness of nearshore outsourcing for startup tech companies globally.

Gabriela is the Managing Attorney of the Firm and is based in the Firm’s Dallas office. She has experience working with a broad spectrum of clients, including start-up companies, family-held companies, privately-held multinationals and public companies. Originally from Buenos Aires, Argentina, Gabriela helps her clients in a variety of international contractual and regulatory matters, and routinely acts as outside General Counsel to companies in the outsourcing, technology, and professional services industries, among others, providing general business law counsel and solutions.

Gabriela routinely is the counsel of choice of Latin American companies doing business in the U.S. and has recently represented a Latin American client in a multinational M&A transaction, representing her Latin American client in negotiations with some of the largest and most renowned law firms and lawyers in the U.S. and Latin America. Gabriela also represents some of the fastest-growing Dallas-based minority and woman-owned companies. Gabriela regularly speaks locally and internationally on topics such as “Doing Business in the United States,” “Doing Business in Latin America,” “The Foreign Corrupt Practices Act,” and on domestic and international issues affecting multinational companies.

Issam leads the software team at HighRes Biosolutions. As the VP of Software, Issam leads HighRes Biosolutions cloud migration efforts by expanding the team expertise in cloud development. Issam has built a strong, globally distributed team that is focused on providing modern cloud solutions.

Prior to HighRes Biosolutions, Issam was the VP of Engineering at Brainshark, a leader in sales enablement. At Brainshark, Issam led teams located in Boston, Medellin, and Lima. Brainshark used a combination of private cloud and Azure. Issam also led a globally distributed software team at Carbon Black, which has a large presence in Guadalajara. Issam played a critical role in helping the company launch its AWS cloud product and adopt agile practices.

In the past two decades, Issam has focused on empowering and scaling distributed teams, while helping multiple companies migrate their product offerings to the cloud.

Issam holds a bachelor's degree in Computer and Information Sciences from the University of Massachusetts, Dartmouth.

Jeff Pappas, a 25-year commercial real estate services veteran, serves as Managing Director. For over 2 decades, Jeff has established himself as one of the top brokers in Dallas exclusively representing clients in managing their corporate real estate around the world. He has been honored as a D CEO’s Power Broker multiple years. As Managing Director, Jeff represents corporate clients on a national and international scale for the Stephen Hemphill team. Jeff is considered a leading expert on site selection, labor analytics and real estate strategies for corporate headquarter relocations, industrial users and contact centers. Prior to joining Mohr Partners, Jeff served as the Executive Vice President of Site Selection & Brokerage for ESRP in the Dallas office. Jeff has conducted site analysis projects in every region of the United States and Canada, as well as Latin America, Europe, Asia, and Africa. He is widely published on site selection topics, labor market analysis, and economic development. Jeff was a Keynote Speaker at the Devott Global IT, Real Estate and Sourcing Summit in China. He has been a speaker and panelist at economic forums in Mexico, Jamaica, Egypt, Nicaragua, El Salvador, Trinidad, Honduras, and Colombia. He received his Bachelor of Behavioral Science degree in Communications from Hardin Simmons University, where he also played collegiate soccer.

Sakshi Garg is a Vice President at Everest Group and leads the location optimization practice globally. In this role, she leads multiple engagements with enterprise/buyer clients in the areas of location optimization, shared services / GBS benchmarking, strategic workforce planning, and talent strategy. With over 16 years of experience in consulting and research, she has deep experience in advising clients on global services issues and opportunities. She speaks regularly at industry events in the global services / sourcing space, including IAOP, SIG and Everest Group webinars. Before joining Everest Group, Sakshi was a Senior Consultant at KPMG Global Services and worked with the CEO of shared services to conceptualize and prepare a business case for new services and centers of excellence. She holds an MBA from the Indian School of Business, Hyderabad, India.

Andrea is one of Brazil's most requested keynote speakers about Digital Transformation, Innovation, Leadership and Soft Skills. He holds more than 10 years of experience in multinational and tech companies: he has been the Head of Tinder across Latin America for 5 years, and Chief Digital Officer at L’Oréal Brazil.

He is an economist with a Degree from Bocconi University (Milan, Italy), and a MA in International Relations from Johns Hopkins’ SAIS (Washington, DC), and is now an MBA professor at Fundação Dom Cabral. He is the author of the books “6 Competências para Surfar na Transformação Digital” and “O futuro não é mais como antigamente”; both reached the #1 position on Amazon in the People Management and Leadership sections in Brazil. His podcast Metanoia Lab is among the top 100 podcasts in Business in Brazil.

Rodrigo is a technology entrepreneur passionate about structured processes and quality assurance in software development and technology projects. He is certified by ISTQB and ICAgile and has over 15 years of experience managing projects for Fortune 100 clients.

He currently lives in San Antonio, Tx, with his wife and three children. He is the Co-Founder and CEO of Onephase, a Digital Consulting and Software development company with offices in the US and Mexico.

The purpose behind founding Onephase was to develop a team capable of solving complex problems with a customer-centric approach. This means going deep into understanding our customers' needs, their business, and the desired outcome, allowing us to provide the best solution for our clients.

Encouraging his team to follow a process, pay attention to details, and focus on quality will allow Onephase to consistently exceed our client's expectations.

Kaye-Anne Greenidge holds a Bachelor of Science in Economics and Accounting, as well as a Master of Science in Business and Financial Economics. An Economist by training, she worked as a Senior Economist in the Ministry of Finance and Economic Affairs until 2007. Desirous of learning all aspects of Business and Finance, she then entered the world of banking and credit.

During her twelve-year stint in banking, the former executive banker managed an extensive portfolio, providing financial and investment solutions to players in a wide range of industries.

In September 2019, Kaye assumed the role of CEO of Invest Barbados, the national investment promotion agency.

Kaye has a love for teaching and this aspect of her life began in 1995. She is currently a certified online lecturer/ facilitator with the Cave Hill School of Business, University of the West Indies. She believes that knowledge should be shared and the greatest satisfaction one can have is knowing that the knowledge imparted has charted the course of success for the recipient.

Eldon Marks is a tech entrepreneur and innovator on a personal mission to create empowering environments for systematic innovation and tech ecosystem development in Guyana. He has a Master’s Degree in Computer Science with a specialization in Artificial Intelligence and has spent thirteen years as a lecturer and mentor to students of the Department of Computer Science at the University of Guyana. While at the University, he founded a social-impact led tech community which, to date, has evolved into a for-profit conversational AI tech company (V75 Inc) with a non-profit counterpart (NeXus Hub Inc) focused on youth development through industry-level upskilling and job placement within the local tech industry.

Marcelo Vessoni is VP of Digital Solutions at CI&T, a global digital solutions provider for major brands such as Johnson & Johnson, Coca-Cola, and more. He is a seasoned leader whose career has been defined by his passion for technology, innovation, team development and customer success.

At CI&T, he leads large digital enablement engagements in the USA mainly in the media, retail and manufacturing industries, with a range of specialties and capabilities such as media-tech platforms, e-Commerce, application modernization / cloud services, and data analytics.

Marcelo is thrilled to lead, serve and collaborate with his global team of digital experts delivering strategy, design, engineering and product management services to some of the largest global brands and their ambitious digital programs. He believes in clients' partnerships built to last, based on trust, respect and excellence.

Head of Engineering for The Ksquare Group, Girish Mallampalli started his career building web applications as a Technology Engineer in India with Reliance Communications. Since then, he has worked with various companies specializing in industries like financial services, telecom, airlines, software and retail. His most recent stop prior to The Ksquare Group was with Macys.com, where he focused on architecture and delivery for their merchandising and marketing platform.

In his current role, Girish leads the engineering teams at The Ksquare Group and is also responsible for design and delivery of all digital initiatives.

Girish brings along an outstanding technical background and exceptional IT skills in software design, development, test and delivery. Over his 16+ years in the IT space he has also developed strong expertise in web & mobile solutions, integration solutions, big data, micro-services, platform design, open source product/platform integrations and predictive analytics. He is driven towards exploring his passion in ML and IOT.

Girish is Bachelor in Computer Science Engineering from Madras University, India.

Anurag Kumar presides as the Managing Director and President of Improving Nearshore. His primary focus areas are to ensure delivery excellence, drive and nurture strategic growth, and attract and engage recruits and employees for a top company culture. Anurag is passionate about providing leading edge software development services to companies looking to digitally transform their businesses, using a unique hybrid of onshore and nearshore delivery model.

Prior to Improving, Anurag has been a Founder, President and CEO of several other US and international firms over the years as well as holding a variety of leadership development/coaching CEO roles for the Austin Business Board and Vistage, a global business coaching and advising firm.

Anurag holds an MBA from Michigan State University, an M.S. Computer Engineering from Wayne State University, and a B. Tech Electrical Engineering from IIT Delhi. He is a Charter Member, Founder and former President of TIE Austin and an active executive mentor and angel investor. He currently is a board member of the Austin Chapter of Conscious Capitalism. Anurag has been married to Vandana, a former IBM executive and fellow distinguished alumni of Wayne State, for over 34 years. They have two adult children.

Kirk Laughlin is Managing Director and Founder of the Nearshore Americas – the premiere platform for providing authoritative data and insight on Latin America’s rise as a global leader in technology services and digital innovation. Since launching Nearshore Americas, and the Nexus conference franchise 12 years ago, Laughlin has become one of the foremost thought-leaders on the expansion of knowledge-services investment in the Americas.
Nearshore Americas offers digital marketing solutions, advisory services, content and lead generation platforms, Latin America-focused trade missions and customized research. Earlier, Laughlin was a vice president and Managing Director at Ziff Davis Enterprise, an information technology media group, based in New York City. Laughlin has been featured in news reports appearing in the Financial Times, Miami Herald, Globe and Mail, BBC News and BNN Bloomberg.